GENERAL TERMS AND CONDITIONS OF CONTRACT AND BOOKING
GENERAL TERMS AND CONDITIONS OF CONTRACT AND BOOKING
These General Terms and Conditions of Contract and Booking govern the commercial relationship between TORRES ALLES AUTOCARES SL, Tax ID No. B07114366, with registered office at CL. SASTRES, 3, Polígono Industrial, 07760 Ciutadella de Menorca, Illes Balears, and the user or customer who contracts or books services through websites owned by the company. Contact email address: bus@e-torres.net. The purchase or booking of tickets, seats or services through the website implies the express acceptance of these terms and conditions and, where applicable, of any specific conditions applicable to the service. Personal data shall be processed in accordance with the Privacy Policy published on the website. These terms and conditions shall apply without prejudice to any specific legal provisions applicable to passenger transport, consumers and users, electronic commerce and data protection. TORRES ALLES AUTOCARES SL may amend these terms and conditions for legal, technical, operational or commercial reasons. The terms and conditions in force and made available to the user at the time of contracting or booking shall apply.
1. PURPOSE OF THE SERVICE
TORRES ALLES AUTOCARES SL provides passenger transport services by road, including, among others, regular routes, beach access services, special services, ticket bookings, seat sales and other passenger transport-related services. The specific characteristics of each service, such as route, date, time, departure point, arrival point, price, availability, specific conditions and possible restrictions, shall be displayed during the booking or purchasing process before the user confirms the transaction. The user must review the details of the selected service before completing the booking or purchase.
2. PRE-CONTRACT INFORMATION
Before completing the transaction, the user shall have access to essential information about the service, including: identification of the service provider; main characteristics of the service; route, date and time, where applicable; total price and taxes; payment methods; cancellation, modification and refund conditions; conditions of access to the service; and these General Terms and Conditions of Contract and Booking. The user declares that they are of legal age or have sufficient authorisation to enter into the contract and have the legal capacity to make the booking or purchase.
3. ADDITIONAL INFORMATION
To access the booked service, the user must provide the driver with the name under which the booking was made and the corresponding booking reference, unless another validation system is specified. Users benefiting from discounts, concessions or special fares must present the relevant supporting documentation; otherwise, TORRES ALLES AUTOCARES SL may require payment of the difference or refuse to apply the relevant fare. For services to beaches and natural areas, the bus may not reach the final destination, and the remaining section from the designated stop may have to be completed on foot. Approximate walking times: La Vall, Des Tancat: 10 minutes; La Vall, Des Bot: 15 minutes; Son Saura, D’es Banyul: 5 minutes; Son Saura, Bellavista: 10 minutes; Son Saura, Des Talaier: 30 minutes; Cala Turqueta: 15 minutes; Macarella: 15 minutes; Macarelleta: 25 minutes. These times are for guidance only and may vary depending on the user's circumstances, weather conditions, the state of the path, visitor numbers, instructions from the authorities or other circumstances beyond the control of TORRES ALLES AUTOCARES SL. The user must allow sufficient time to reach the departure point and to travel from the stop to the final destination.
4. OFFER, AVAILABILITY AND VALIDITY
Offers, timetables, routes, prices and services published on the website shall remain valid while they are displayed and available, except in the event of typographical, technical or computer errors or justified changes. TORRES ALLES AUTOCARES SL may withdraw, modify or update services, routes, timetables, prices or offers by publishing the relevant changes on the website. If a booking cannot be confirmed due to lack of availability, a technical error or another incident, TORRES ALLES AUTOCARES SL will inform the user using the contact details provided.
5. PRICE, TAXES AND CHARGES
The price of the service shall be the amount indicated during the booking or purchasing process. Unless expressly stated otherwise, the displayed prices shall include the applicable taxes. Before completing the transaction, the user will be able to view the total price of the service and any applicable additional charges.
6. PAYMENT METHODS
The available payment methods will be displayed during the contracting process. Payment may be made by bank card, payment gateway or other methods enabled on the website. The booking or purchase shall not be considered confirmed until payment has been successfully authorised where the service requires advance payment. Where the transaction entails an obligation to pay, the user must expressly confirm this by means of a button or equivalent function clearly identified with wording that unequivocally indicates such obligation.
7. BOOKING OR PURCHASING PROCESS
To contract a service, the user must: 1. Select the available service, route, date, time or booking. 2. Enter the requested information. 3. Review and, where appropriate, correct the information. 4. Expressly accept these General Terms and Conditions of Contract and Booking. 5. Confirm the booking or purchase. 6. Make payment, where applicable. 7. Receive the corresponding confirmation. The electronic document in which the contract is formalised shall be stored by TORRES ALLES AUTOCARES SL and the user may request a copy via the contact email address. The language of the contract shall be the language selected by the user from those expressly offered during the booking process. Once the transaction has been completed, TORRES ALLES AUTOCARES SL shall confirm receipt by email or another equivalent electronic means within the legally established period, allowing the user to retain such confirmation. The booking or purchase confirmation shall not be valid as an invoice unless expressly stated otherwise. The user may request an invoice by providing the necessary tax details.
8. ACCESS TO THE SERVICE
To board the bus or access the contracted service, the user must present the booking confirmation, ticket, booking reference or document indicated during the purchasing process. For certain services, it may be sufficient to provide the booking name and corresponding reference. Where discounts, special fares or transport cards have been applied, supporting documentation must be presented. Otherwise, TORRES ALLES AUTOCARES SL may require payment of the difference or refuse the discounted fare. The user must arrive at the departure point sufficiently in advance. Late arrival, attendance at an incorrect departure point or failure to hold the necessary documentation may result in loss of the right to use the service, without an automatic entitlement to a refund, unless another remedy is legally required.
9. PROVISION OF THE SERVICE
TORRES ALLES AUTOCARES SL shall provide the service in accordance with the contracted conditions and the regulations applicable to passenger transport. The company may modify timetables, stops, routes or service conditions for organisational, technical, weather, traffic or safety reasons, force majeure, traffic restrictions, instructions from public authorities or other justified reasons, without prejudice to the rights legally granted to the user. Persons entitled to a discount may purchase their tickets at the kiosk located at Av. Josep Mascaró Pasarius (Vía Perimetral), upon presentation of the corresponding supporting documentation. Services requiring a booking shall be subject to availability. TORRES ALLES AUTOCARES SL shall respect the rights granted by the applicable regulations to persons with disabilities or reduced mobility.
11. CANCELLATION OR MODIFICATION BY THE USER
The user may request the cancellation or modification of their booking in accordance with the conditions indicated during the purchasing process. Unless different specific conditions apply, cancellations requested at least one hour before departure may be made without penalty. Where cancellation is requested less than one hour before departure, the refund may be refused in whole or in part in accordance with the conditions of the service. Special deadlines and conditions may apply to special services, events, private transport services, groups, specific campaigns or bookings subject to particular conditions, which shall be communicated before the transaction is completed. Modifications shall be subject to availability. All of the foregoing is without prejudice to any rights granted to the user under the applicable regulations.
12. CANCELLATION, SUSPENSION OR MODIFICATION BY TORRES ALLES AUTOCARES SL
TORRES ALLES AUTOCARES SL may cancel, modify or reorganise a service where justified reasons exist, including breakdowns, technical incidents, weather conditions, road closures, traffic restrictions, safety reasons, force majeure, low demand, service reorganisation or instructions from public authorities. In the event of suspension of the service, the user shall be entitled to reimbursement of the fare under the terms provided for by the applicable regulations. Where possible, TORRES ALLES AUTOCARES SL may offer alternative transport, modification of the booking or a change of service, without limiting any rights to reimbursement, assistance or compensation that the user may have under applicable law. The company will endeavour to provide notice of any cancellation or modification as far in advance as possible.
14. REFUNDS
Where a refund is due, it shall preferably be made using the same payment method used by the user. TORRES ALLES AUTOCARES SL shall process the refund as soon as possible after it has been approved, without prejudice to the processing times of the relevant bank or payment platform. The company may request the information necessary to identify the booking, verify payment and process the refund. A refund shall not automatically be due where the failure to use the service is attributable to the user, including failure to appear, late arrival, errors when selecting the date, time, route or departure point, or lack of documentation, unless the specific conditions or applicable regulations establish another entitlement.
15. COMPLAINTS AND CUSTOMER SERVICE
The user may submit enquiries, report incidents or make complaints via bus@e-torres.net or contact the registered office of TORRES ALLES AUTOCARES SL at CL. SASTRES, 3, Polígono Industrial, 07760 Ciutadella de Menorca, Illes Balears. For complaints relating to regular services subject to Regulation (EU) No 181/2011, the passenger may submit a complaint within three months from the date on which the service was performed or should have been performed; within one month, TORRES ALLES AUTOCARES SL shall inform the passenger whether the complaint has been upheld, rejected or is still being considered, and shall provide a final response within no more than three months from receipt. The user may request official complaint forms and refer the matter, where appropriate, to consumer protection bodies, competent authorities or the Spanish Transport Arbitration Boards (Juntas Arbitrales de Transporte). Information on passenger rights and the bodies responsible for enforcing them shall be made available in accordance with the applicable regulations.
16. USER RESPONSIBILITY
The user shall be responsible for the accuracy of the information provided, for reviewing the information before entering into the contract and for retaining the purchase or booking confirmation. The user must make proper use of the service, follow the instructions of TORRES ALLES AUTOCARES SL staff, comply with safety rules and refrain from causing inconvenience, damage or harm to other passengers, staff or the vehicle. TORRES ALLES AUTOCARES SL may refuse access to or require users to leave the service where they fail to comply with safety rules, behave violently, dangerously or offensively, or disrupt the normal operation of the service, without prejudice to any legal action that may apply.
17. DATA PROTECTION
Personal data shall be processed in accordance with the Privacy Policy published on the website, which provides information on the data controller, purposes of processing, legal bases, retention periods, recipients and the exercise of the user's applicable rights.
18. APPLICABLE LAW, TRANSPORT ARBITRATION BOARDS AND JURISDICTION
These terms and conditions shall be governed by Spanish law and by the applicable regulations on passenger transport, consumers and users, electronic commerce and data protection. Disputes relating to the performance of land transport contracts may be referred to the Spanish Transport Arbitration Boards (Juntas Arbitrales de Transporte) or to the ordinary courts under the terms established by law. Where the amount in dispute does not exceed EUR 15,000, submission to the Transport Arbitration Boards shall be presumed unless either party has expressly informed the other of its intention not to submit to arbitration before the contracted transport begins or should have begun. In relations with consumers and users, jurisdiction shall in all cases lie with the courts and tribunals determined by the applicable regulations, and these terms and conditions shall not restrict any rights legally granted to consumers.
19. ACCEPTANCE OF THE TERMS AND CONDITIONS
The purchase or booking of any service through the website implies the express acceptance of these General Terms and Conditions of Contract and Booking. During the purchasing or booking process, the user must tick an acceptance box before completing the transaction, declaring that they have read and accepted these terms and conditions.
Privacy Policy
In accordance with what is established in the current Regulation on Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by TORRES ALLES AUTOCARES SL with CIF B07114366 and registered in the Commercial Register of Mahón , Tom 23, Folio 217, Sheet IM-1204, Registration dated 08/01/2007 and registered office located at CL SASTRES, 3 (POICI) POLÍGONO INDUSTRIAL 07760, Ciutadella de Menorca (Illes Balears), in order to answer your questions and send you related information that may be of interest to you. In compliance with the current regulations, TORRES ALLES AUTOCARES SL informs that the data will be kept for the period strictly necessary to comply with the aforementioned precepts.
As long as you do not inform us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use it for the aforementioned purposes.
TORRES ALLES AUTOCARES SL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why TORRES ALLES AUTOCARES YES undertakes to adopt all reasonable measures so that these are suppressed or rectified without delay when they are inaccurate.
In accordance with the rights conferred by the current regulations on data protection may exercise the rights of access, re-certification, limitation of treatment, deletion, portability and opposition to the processing of their personal data as well as the consent given by the treatment of them, directing your request to the postal address indicated above or to the email bus@e-torres.net.
Likewise, we inform you that you can contact the Delegate of Data Protection of TORRES ALLES AUTOCARES SL, dirgint in writing to the e-mail address dpo.clente@conversia.es or to the telephone number 902877192 You can contact the competent Control Authority to present the remark it deems appropriate.
With the sending of the data collection form you accept the TORRES ALLES AUTOCARES SL privacy policy.
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